FAQ's

Orders and Payments

Q: What payment methods do you accept?
A: We accept all major credit cards Visa, MasterCard, American Express, Google Pay, Apple Pay and PayPal

Q: Can I modify or cancel my order after it has been placed?
A: Once an order is placed, it begins processing immediately. Please contact us at info.livenhaven@gmail.com as soon as possible for any modifications or cancellations. We will do our best to accommodate your request.

Shipping and Delivery

Q: How long does shipping take?
A: Shipping times vary based on your location. Typically, orders are processed within 2-3 business days and shipping takes 7-12 business days. You will receive a tracking number once your order has been shipped.

Q: Do you offer international shipping?
A: Currently, we only ship within USA. We hope to expand our shipping options in the future.

Q: How much does shipping cost?
A: We are pleased to offer free shipping on all orders, regardless of size or weight.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy for unused and undamaged items. To initiate a return, please contact us at info.livenhaven@gmail.com with your order number and reason for return.

Q: How do I exchange an item?
A: To exchange an item, please contact us at info.livenhaven@gmail.com within 15 days of receiving your order. We will provide instructions on how to return the item and process your exchange.

Account and Security

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and view your order history.

Q: How secure is my personal information?
A: We do not share personal information with third parties. However, we may request your personal information to process and fulfill your orders.

Contact Us

Q: How can I contact customer service?
A: For any questions or concerns, please email us at info.livenhaven@gmail.com. We strive to respond within 24 hours.